Hello George Yu,
You are using a very old kernel during this installation. As you could noticed, the kernel is from 2011! I strongly recommend you to update the kernel to the latest version available for SAP Kernel 7.21.
SAP Kernel 7.20 is out of maintenance, SAP Kernel 7.21 has replaced it, as described in SAP note:
1975687 - SAP Kernel 7.21 (EXT) replaces SAP Kernel 7.20 (EXT) as standard kernel in Q1/2015
The latest version of SWPM always expect the newest version of SAP Kernel to properly run.
You can update your kernel by following the SAP note below:
19466 - Downloading SAP kernel patches
After updating the kernel, run the SWPM tool again. If the issue remains, please let me know.
Regards,
Henrique Girardi
SAP Active Global Support
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#2081285 - How to enter good search terms to an SAP search?
https://service.sap.com/sap/support/notes/2081285
Software Provisioning Manager Troubleshooting documents:
http://scn.sap.com/docs/DOC-62646
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