Hi
You might want to try breathing in between each sentence so that what you put down is readable to everyone, rather than just a dump of word and abbreviations. SAP SCN handles full words very well, it's not a text message so 'bcz' can really be written as "Because"
I have no idea what you're trying to resolve.
I'm not sure if it's CRM or ECC?
So take a look here this should at least give you an idea of where you can find the SPRO Status Management Path
Status Management in Business Transactions - Business Transaction - SAP Library
Big Breath in and....Send....:)
Regards
Arden